Application for Return or Refund

All Products sold by LOCKIN NEW DREAM GROUP shall be subjected to the terms and conditions in this Return and Refund Policy (“Policy”). Customers may initiate and apply for the return of the purchased Products by communicating with LOCKIN as provided under Section 6 of this Policy and/or to proceed for a refund as further detailed under Section 5 of this Policy.

Application for the Return and/or Refund of the Products

Customer may only apply for the return and/or refund of the Products in the following circumstances:

(i) The Products have not been received by the Customer.

(ii) The Products received is incomplete (missing quantity or accessories);

(iii) The Products received do not match the agreed specification or are materially different from the description provided to the Customer on the LOCKIN Products Installation Note;

(iv) The Products received is a counterfeit item;

(v) The Products received has physical damage (e.g. dented, scratched, shattered); and

(vi) The Products received are faulty (e.g. malfunction, do not work as intended);

All applications must be submitted to LOCKIN NEW DREAM GROUP and subject to LOCKIN NEW DREAM GROUP discretion and approval. LOCKIN NEW DREAM GROUP will review each Customer’s application on a case-by-case basis and, in its sole discretion, determine whether Customer’s application is successful.

When LOCKIN NEW DREAM GROUP receives an application from the Customer for the return of the Products and/or refund, LOCKIN NEW DREAM GROUP may respond to the Customer’s application accordingly. LOCKIN NEW DREAM GROUP will respond within a reasonable time to such a request raised by the Customer.

Condition of Returning Item

Customer should ensure that the Products, including any complimentary items such as accessories that come with the Products (if any) are returned to LOCKIN in the condition received by Customer. We will recommend Customer take a photo of the Products (including any complimentary accessories) upon receipt.

The general requirements for the return of Products are as follows:

It must be within fourteen (14) day(s) from the delivery date;

You must have proof of purchase (including but not limited to, purchase order number, buying invoice, delivery note and/or bank statement, where applicable);

The Products must be in like new condition. Any Products that have been opened, used, altered, or worn will not be accepted for return or exchange; and

The Products must not have been used or installed or had any data inputted.

Shipping Fee for Return of Products

With respect to the shipping fee for the return of Products, the party liable to bear such cost shall be determined based on the following scenarios:

i) Due to an unforeseeable error from LOCKIN’s end (i.e. damaged, faulty, or wrong Products delivered to the Customer), LOCKIN shall bear the shipping fee for the return of Products.

ii) Due to the Customer’s change of mind, the Customer must obtain LOCKIN’s consent before the return request and the Customer shall bear the shipping fee for the return of the Products.

Refunds

The customer will only be refunded after LOCKIN has received the confirmation on the returned Products. All refunds are conditional upon LOCKIN’s acceptance of a valid return of the Products.

The processing of payment may take time and it is subject to the payment provider's internal processing timeline i.e. thirty (30) days. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by LOCKIN. The refund will be made to the Customer’s credit/debit card or designated bank account, whichever is applicable. LOCKIN reserves the right to modify the mechanism of processing refunds at any time without notice.

Contact Us

If you have any questions or concerns about the Policy, please do not hesitate to contact us 017-8591699 or you may email us at allen.lockin@gmail.com

This Policy is updated as at 21.4.2024